1.1 To amend or cancel your order, visit our website's 'Contact Us' page, log into your account, navigate to 'Order History,' and submit a message detailing your request. Please note that requests made via email may not be accepted.

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1.2 For non-perishable items, cancellations or amendments can be made before the order is processed and dispatched at no extra cost. However, if your order has already been dispatched before we receive your request, you may return the goods in good condition within seven days for a refund. In such cases, shipping and delivery costs will not be reimbursed.

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1.3 For perishable items, you can cancel or amend your order before it has been processed and dispatched. Once dispatched, cancellations are only permitted if we sent you the wrong item or if the item is defective. If this occurs, you must notify our customer service team within 24 hours of receiving your order by using the 'Contact Us' page on our website or emailing info@afriessence.co.uk.

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Warranties and Liability

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2.1 Afriessence does not guarantee that this website will meet your needs, function without interruption, or be error-free.

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2.2 Product appearances and packaging may vary slightly from the images displayed on our website. If you have any concerns, please contact us.

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2.3 We are not responsible for the availability, quality, or content of any third-party websites. Please refer to their respective terms and conditions and policies.

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2.4 We are not liable for any delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not

limited to natural disasters, strikes, civil unrest, terrorism, war, equipment failure, or transportation issues.

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2.5 Our liability for any order will be limited to the total retail price of the goods within that order.

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Customer Complaints

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3.1 Customer complaints should be directed to our Customer Service team via the 'Contact Us' page on our website or by emailing info@afriessence.co.uk

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Cancellation & Suspension of Your Account

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4.1 We reserve the right to cancel your delivery if fraud is suspected, if you breach these or related terms and conditions, or if there is an outstanding payment on any account registered at your address. If your order is canceled, we will notify you via email and invite you to contact us.

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4.2 In addition to order cancellation, we may suspend your account. Your account will remain suspended until you address any remediable breaches or provide requested information to reactivate your account.

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4.3 In rare cases where operational or technical issues arise, we may need to cancel or reschedule your delivery. If this occurs, we will attempt to contact you to arrange an alternative delivery date.

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Copyright

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5.1 All copyrights, trademarks, and intellectual property rights in the materials and content on this website remain vested with us or our licensors. You may use this content only for placing orders through Afriessence. Copying, reproducing, transmitting, publishing, displaying, distributing, commercially exploiting, or creating derivative works from any website content is prohibited without prior authorization. Afriessence reserves the right to charge a fee for any use beyond placing orders. Customer Service: info@afriessence.co.uk

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General Data Protection Regulation (GDPR)

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The GDPR, effective in the UK from May 25, 2018, requires your consent for us to retain your data.

We use your data for the following purposes:

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• Processing your purchase orders

• Delivering your orders

• Sending invoices

• Notifying you of promotional offers

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We do not share your data with third parties except for delivery purposes, where couriers use your information solely for delivering your purchased items. We require your consent to retain your name, address, phone number, and email address. We DO NOT store your card payment information.

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By completing an order and accepting the terms and conditions, you permit us to continue using your information. If you wish to have your information deleted or have any queries, please contact us at info@afriessence.co.uk.